Cash Out Sooner

Get Verified at 31bets Casino and Withdraw Cleanly

We run these identity checks because our UK licence demands them, and a complete file usually clears in 56 hours.

Start my verification

Regulated by the UK Gambling Commission under licence 62919-6437-R-258583 since 2011.

Six Facts at a Glance

Slower Payouts Before, Clean Ones After

31bets Casino keeps the paperwork short so your first payout clears without a second round.

Who checks

31bets Casino Ltd

Under which license

UK Gambling Commission, 62919-6437-R-258583

How long

56 hours

When it is mandatory

At the latest before the first withdrawal

Where to send questions

[email protected]

Minimum age checked

18+

Straight-Through Approval

Do You Want Your Withdrawal Cleared Today?

Most delays come from a blurred corner or a hidden digit, and this sequence removes both.

Even, Glare-Free Light

Photograph your proof of identity flat on a table in daylight, with no fingers across the photo. Check that all four corners sit inside the frame before you send it.

Recent, Unfolded Post

Use a bill or letter from the last three months that shows your name and the address on file. Skip folded screenshots and anything where the top line is cut off.

Part-Hidden Card Snapshot

Shoot the card from the front and cover the middle digits with a slip of paper. Your name, the first six and last four numbers must stay readable.

Keep an Eye on Your Inbox

Sit back while the team reviews the set, since answers land within 56 hours. Watch your inbox for a note saying which file, if any, needs a sharper version.

What to Send

Fewer Rejections, Quicker Payouts

Worry less about which file to pick and more about whether the copy reads cleanly.

Proof of identity

ConfirmsYour name, face and date of birth

Must ShowPhoto page, all four corners, readable text

Proof of address

ConfirmsWhere you live now

Must ShowName, address, recent date, full page

Payment card photograph

ConfirmsThe card used for your deposits

Must ShowName, first six and last four digits

Get Cleared Sooner

Know Exactly When the Check Lands

You will know each point where a document request can land on your account.

First Payout Hurdle

Your first cash-out is the licensed deadline: before any payout leaves, the casino confirms who you are, so pull up your identity and address papers.

Play Cleared at 18+

Doubts about your age at sign-up mean a photo identity paper showing your date of birth is requested before play goes on, under the 18+ rule.

Large Payment Review

A payment far outside your normal pattern prompts a look at where the money came from, so source of funds papers may be requested.

Papers Say Otherwise

A name or address that differs from your papers has to be squared with the account, so send a corrected document or fresh address proof.

Standard Check, Not a Suspicion

Money laundering rules attached to the UK Gambling Commission licence held by 31bets Casino Ltd mean the casino must understand where a player's funds originate. Expect the request as ordinary paperwork, never as a suggestion of wrongdoing.

Have one of these ready when the request arrives and the check moves faster.

Recent bank statements
Payslips from your employer
Tax or self-employment records
Proof of a property sale
Savings or investment statements

Get Your Papers Accepted First Time

A Shot That Passes. Glare, shadow or a cropped edge hides the security features the checker needs, so the image cannot be matched against your account. Lay the paper on a flat dark surface Photograph all four corners in daylight

Why Was Mine Rejected? Any crop, filter or brush mark breaks the trust in the file, because a checker must see the paper exactly as it was issued. Send the untouched original scan Leave the whole page in frame

A Valid Document Swap. An out-of-date passport or licence proves nothing about who you are today, so the checker has to ask again for a current one. Check the expiry date before you upload Order the renewal and send it later

You Are Waiting

Read This Before You Send Anything

Clear replies on the points players raise most about their identity and funds.

Why does the casino want to know where my money came from?+

Source of funds forms part of the licence duties held by 31bets Casino Ltd, which must be able to show how a player funded their account. Expect the request to feel routine and neutral: it is standard practice, not a suggestion of wrongdoing. Supply what is asked and the file moves on.

Can I take pictures of my papers on my phone?+

Yes, a phone camera is fine as long as all four corners sit inside the frame and no glare hides the text. Save each image as a clear photo or scan, then attach it in the secure upload area of your account. Blurred edges are the single most common reason a submission comes back.

What happens if my surname has changed since the documents were issued?+

Send the current proof of identity together with a document that links the old name to the new one, so the records line up. Our checking team reads the pair together and updates the file to match. Message [email protected] if you are unsure which paper covers your case.

Do I have to wait until I want to take money out?+

No, the check can start whenever it suits you, and starting early is often quicker. Under licence rules the completed check must be in place at the latest before the first withdrawal from your account. We may also request it right after sign-up or following your first deposit, so watch your inbox.

Is it safe to hand over my passport and card details?+

Yes, files travel through 256-bit SSL encryption and are read only by the team dealing with your account. Send them from the upload area inside your account rather than by e-mail. For anything sensitive, [email protected] reaches the right people directly.

How long does a document check actually take?+

Allow up to 56 hours from the moment everything requested lands with us, and often less when the images are sharp. You get a message as soon as the review closes. Chasing through live chat after sending adds nothing to the speed, so keep the inbox in view.