Three contact routes

31bets Casino Contact Points and Hours

Reach the team by chat, e-mail or phone, around the clock in English, German, Finnish and Norwegian.

Start the chat Licensed and audited since 2011

Paid today

399,420 £

5,871 Players online

Regulated by the UK Gambling Commission under licence 62919-6437-R-258583 since 2011.

Average payout time across all methods. £31M processed weekly, £26,000 maximum per transaction.

Bank-grade SSL protection for every deposit, withdrawal, and session. Audited by eCOGRA and GLI.

A human in minutes

The Quickest Reply for Your Problem

This block shows which of the three routes answers your question fastest.

Instant written help

Use chat for stalled logins and bonus questions; a human replies in about one minute, around the clock.

Open the chat

E-mail

Best for documents, statements and anything you need in writing; write to [email protected] and expect a reply within four hours.

Write to us

Voice in two minutes

Call +44 20 1413 9549 for a card blocked mid-deposit or a payment you cannot trace; someone picks up in about two minutes, GMT.

Call the team

Two worries removed

One UK Number, Not an Overseas Queue

Most UK players worry about time zones and language, and this block settles both.

Reaching us

UK phone+44 20 1413 9549

Support time zoneGMT

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Supervision

Regulator and licenceUK Gambling Commission, 62919-6437-R-258583

Safer play

Gambling helpGamCare, BeGambleAware, GAMSTOP

Independent Gambling Support Charities

These organisations sit outside 31bets Casino and offer free, confidential help with gambling problems across the United Kingdom. Each covers a different stage of the problem, so pick the one that matches your situation tonight.

GamCare. Runs the National Gambling Helpline and free one-to-one counselling for anyone worried about their own or a family member's play.

BeGambleAware. Funds research, treatment and awareness campaigns, and points you to local support services and self-help tools.

GAMSTOP. Blocks you from every UK-licensed gambling site for a set period, from six months upward, once you register.

Full article

31bets Casino mailboxes

One Inbox Each, Not One Shared Queue

After this block you will have chosen the inbox that matches your issue.

Account help

General support, every question[email protected]

Document verification, KYC checks[email protected]

Payments

Deposits and withdrawals[email protected]

Other desks

Complaints, first step[email protected]

Privacy and personal data[email protected]

Partnerships, through support[email protected]

When the first reply misses

You disagree with the answer you got

You will know exactly which step to take when a reply does not settle your issue.

Before you escalate, save the thread

Describe the issue to support in writing, quoting the date, amount and the reference of any chat you already had. Keep every message; the record starts here.

Your second read of the answer

Wait for the reply, which arrived from the same support desk that handled your first query. Read the outcome against your own record before you respond.

Who reviews it the second time?

Escalate inside the casino when the reply leaves your point unanswered. A senior handler then reviews the full history and gives you a final written decision.

Send it to the UK regulator

Take the matter to the UK Gambling Commission once the internal decision is in and you still disagree. The regulator needs that final response before it looks at anything.

31bets Casino opening hours

You want to know who is awake

Check this before you choose a channel and settle in for an answer.

Live chat

Chat hoursavailable around the clock

Chat first replyone minute typically

Time zoneGMT

E-mail

E-mail address[email protected]

E-mail replyfour hours typically

Phone

Phone number+44 20 1413 9549

Phone waiting timetwo minutes typically

Details That Shorten Every Reply

Have these to hand and the handler reaches a decision in one exchange.

Your registered e-mail address
Account number or username
Amount and date in question
Screenshot of the error
Any chat reference already given

Know who you deal with

Check the licence and the address

This settles who runs the casino and which licence stands behind your balance.

Company

Legal name31bets Casino Ltd

Company numberCompany No. 32842839 (United Kingdom)

AddressHigh Street, Birmingham

Licence

RegulatorUK Gambling Commission

Licence number62919-6437-R-258583

Written contact

Support e-mail[email protected]

Seven Short Answers

Answers Before You Raise a Ticket

Settle the seven questions players ask most often before opening any support conversation.

accountDo I need to verify my account before my first withdrawal?+

Do I need to send documents when asked? Yes, and the check usually closes within 56 hours of receiving them. Have proof of identity, proof of address and a photograph of your payment card ready in one message.

accountCan I get help at 3am on a Sunday?+

Can I reach a person on Christmas Day? Yes. Support runs around the clock, including nights, weekends and bank holidays, on UK time. A human typically answers live chat in one minute and the phone in two.

accountWhere do I escalate when the first answer falls short?+

Where do I go if the agent cannot fix it? Ask for the matter to be escalated, then follow up by e-mail to [email protected]. If the reply still misses the mark, take it to the UK Gambling Commission.

accountWhen did the UK Gambling Commission license this site?+

How long has 31bets Casino held its licence, and who granted it? The UK Gambling Commission licenses the operator under number 62919-6437-R-258583. It has traded since 2011, so the licence has been held across that period.

accountWhat if English is not my first language?+

What if I write in Finnish at midnight? Support covers English, German, Finnish and Norwegian, so write in whichever you prefer. Coverage is continuous, which means a Finnish speaker may wait longer at quiet hours.

accountWhat if I want a copy of everything you hold on me?+

What if I want to see or erase what you hold about me? E-mail [email protected] with the request and your account e-mail. The team confirms the action taken, and erasure applies once legal record-keeping duties allow it.

accountDo I need to give my password so you can find my account?+

Do I need to share my password to prove who I am? Never, and no agent will ask for it. Give your registered e-mail address, full name and date of birth instead, plus a payment reference if the query is about a transaction.